Frequently Asked Questions


Using our Pictures

All of our pictures are covered under the 1988 copyright act, and the subsequent EU directive in 2003.
All of our pictures are covered under the 1988 copyright act, and the subsequent EU directive in 2003. What this means is that the all images must have a copyright release from us and be accompanied by a credit, for their use in any publication, be that printed media or electronically on a website. This includes social networking websites, commercial and professional websites. Any use without this permission will incur a £30 per image fee and where necessary be subject to legal proceedings and the associated costs. For the purposes of advertising for sale an advertising release needs to be purchased and this costs £5. For usage on a commercial site a fee of £30 per image is payable. We would like to thank all those customers who have purchased advertising and copyright releases from us. We truly appreciate your integrity and the use of our images.
We would like to thank all those customers who have purchased advertising and copyright releases from us. We truly appreciate your integrity and the use of our images.

Turnaround Time

We attempt to turnaround all orders placed via our website within 14 working days of receipt. All orders placed at an event are subject to this same turnaround, however specialty items such as frames and canvas prints may take up to 28 days. Whenever a delay is anticipated, or encountered, we will endeavor to advise you accordingly.

Damaged Items

Any items that arrive in a damaged state should be advised within 48 hours of receipt. We take all reasonable precautions to ensure that items are well packed and protected but accidents and mis-handling do occur. If you have ordered an item over £20 then enhanced insurance should also be purchased, otherwise our liability is limited to £28

How can I order?

You can order either by using our fully secure website or by sending us payment through the post.

Payments by Cheque

For all items paid by cheque, unfortunately we have to wait for payments to clear into our bank account before the items ordered can be processed.

Rush Orders

If you have any deadlines, please let us know when you order so we can advise if the deadline is possible. For our larger prints, frames and canvas prints we use an outside company and have to rely on these other companies. This can cause a delay.